Frequently Asked Questions
Spice & Rub FAQs
What makes Marin Spice Co. spice blends unique?
Our spice blends are carefully crafted using high-quality, all-natural ingredients. Each blend is designed to enhance flavors with the perfect balance of spices, ensuring a bold and flavorful experience for your cooking.
Are your spices and rubs gluten-free?
Yes! All of our spices and rubs are 100% gluten-free and contain no fillers or artificial additives.
Do your spice blends contain MSG?
No, we do not use any MSG in our spice blends. We believe in keeping our products clean, natural, and flavorful without artificial enhancers.
Are your spices organic?
While not all of our spices are certified organic, we prioritize sourcing high-quality, natural ingredients that meet our strict standards for flavor and purity. Some individuals items may however be organic, simply depends on sourcing.
How should I store my spices and rubs?
Store your spices in a cool, dry place away from direct sunlight and moisture. Keeping them in airtight containers will help maintain their freshness and potency.
How long do your spices and rubs last?
Our spice blends typically have a shelf life of 12-24 months. For best results, use them within a year of opening for maximum flavor.
Do you offer bulk or wholesale options?
Yes! We provide bulk and wholesale purchasing options. If you're interested, please contact us for more details. Contact us for a link to our products on Faire and other locations.
Cutting Board FAQs
What type of wood are your cutting boards made from?
Our cutting boards are crafted from premium hardwoods, ensuring durability and long-lasting performance. We focus on woods that are both food-safe and resistant to deep knife cuts.
How do I clean my Marin Spice Co. cutting board?
Hand wash your cutting board with warm, soapy water and dry it immediately. Avoid soaking it in water or placing it in the dishwasher, as this can cause warping and cracking.
How should I maintain my cutting board?
Maintaining a cutting boards means keeping it oiled and the wood sealed with a beeswax blend. A cutting board should last 40-50 years if well maintained. Here are a few key steps.
1) To oil the cutting board, use food-grade mineral oil, rubbing it over the entire board and letting it absord.
2) To seal the board, we recommend using the cutting board conditioner brand, Walrus Oil: Cutting Board Wood Wax. This should provide a water-tight seal.
Do you use a wood stain to darken the color of the board?
No! The color of the cutting board comes from the mineral oil and wood wax finish. Nothing else!
What should I do if my cutting board starts to warp?
If your board starts to warp, place it on a flat surface with the warped side facing down and put a heavy object on top. Let it sit for 24 hours. Regular oiling can help prevent warping in the future.
Do you create custom designs or boards?
Yes we likely can do it. Send us a note in the Contact Us section and we can discuss.
What if my board arrived dented, warped, or otherwise in bad shape?
We will absolutely send you a new one. Just send us a note or reply to your order confirmation email and we'll get it fixed ASAP.
Can I send you my cutting board for a fresh sanding and maintenance?
We offer a very good one-year warranty which covers defects but not maintenance from regular use. However, we do also offer a 5-Year Maintenance Plan available for the board only at the time of purchase.
Shipping, Returns, & Warranty FAQs
How long does shipping take?
Spices and cutting boards in most cases will ship from different locations.
Spice orders are processed within 1-2 business days and ship via standard ground shipping from our Los Angeles or Chicago warehouse. Ground shipping typically 2-4 working days
Cutting boards are often built to order so they will ship within 3-5 days from Northern California. Ground shipping typically 3-5 working days.
Do you offer international shipping?
At this time, we only ship within the U.S. We’re working on expanding our shipping options, so stay tuned!
Can I return a spice blend if I don’t like the flavor?
Due to food safety regulations, we cannot accept returns on opened spice blends. However, if you are unsatisfied, please reach out, and we’ll work with you to find a solution.
How do I return my cutting board if there’s an issue?
If your cutting board arrives damaged or defective, please contact us within 7 days of receiving it, and we’ll arrange for a replacement or refund.
Do your cutting boards come with a warranty?
Yes! Our cutting boards come with a 1-year warranty against manufacturing defects. Normal wear and tear, including knife marks and minor scratches, are not covered.
What if my cutting board cracks or splits?
If your board cracks due to a manufacturing defect, we’ll replace it. However, improper care (e.g., soaking, dishwasher use) may void the warranty.
How can I contact customer service for warranty or shipping issues?
You can reach us through our contact form on our website. We’re happy to help!